Terms of Service

Welcome to Trivio Global. These Terms of Service ("Terms") constitute a legally binding agreement between you and Trivio Global Private Limited (a company incorporated under the Companies Act, 2013, and having its registered office at Plot 77, Road No. 7, Kolan Shiva Reddy Nagar, Hyderabad, Kuntloor, Telangana 501505, India) governing your access to and use of the website located at www.trivioglobal.com (the "Website") and all technology services, products, and solutions provided by the Company (collectively, the "Services").

By accessing or using our Website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

If you do not agree with any part of these Terms, you must immediately cease using our Website and Services. We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting the revised Terms on this page with an updated "Last Updated" date. Your continued use of the Website or Services after any such changes constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following definitions shall apply:

• •"Company," "We," "Us," or "Our" refers to Trivio Global Private Limited, including its directors, officers, employees, contractors, affiliates, and successors.
• •"Client," "You," or "Your" refers to any individual, business, or legal entity that accesses the Website, engages the Company for Services, or otherwise interacts with the Company in a professional capacity.
• •"Services" refers to all technology services, consulting, software development, digital marketing, AI solutions, cloud infrastructure services, and any other professional services offered by the Company.
• •"Agreement" refers to these Terms together with any Statement of Work (SOW), Master Services Agreement (MSA), proposal, or other written agreement executed between the Company and the Client.
• •"Deliverables" refers to any and all work product, software, code, designs, documentation, reports, or other materials produced by the Company in the course of providing Services.
• •"Confidential Information" refers to all non-public, proprietary, or sensitive information disclosed by either party to the other, whether in written, oral, electronic, or any other form.
• •"Intellectual Property" refers to all patents, copyrights, trademarks, trade secrets, know-how, designs, algorithms, and other proprietary rights.

Trivio Global provides a comprehensive range of technology services designed to help businesses innovate, scale, and transform. Our Services include, but are not limited to:

• •AI & Machine Learning Automation — Intelligent process automation, predictive analytics, natural language processing, computer vision, and custom AI model development.
• •Web Application Development — Full-stack web development using modern frameworks and technologies including React, Angular, Node.js, Python, and more.
• •Mobile Application Development — Native and cross-platform mobile app development for iOS and Android using Swift, Kotlin, React Native, and Flutter.
• •Custom Software Development — Bespoke enterprise software solutions tailored to specific business requirements, including ERP, CRM, and workflow management systems.
• •Cloud & DevOps Services — Cloud architecture, migration, and management across AWS, Azure, and GCP, along with CI/CD pipelines, containerization, and infrastructure-as-code.
• •SEO & Search Engine Optimization — Technical SEO audits, on-page optimization, content strategy, link building, and performance monitoring to improve organic visibility.
• •Digital Marketing — Comprehensive digital marketing strategies including PPC, social media marketing, content marketing, email campaigns, and conversion rate optimization.
• •Technology Consulting & Strategy — Digital transformation roadmaps, technology stack evaluation, architecture reviews, and strategic advisory services.

The specific scope, deliverables, timelines, and pricing for each engagement shall be defined in a separate Statement of Work (SOW) or proposal mutually agreed upon by both parties. The Company reserves the right to modify, update, or discontinue any of its Services at any time with reasonable notice.

4.1 Engagement Models

The Company offers multiple engagement models to suit varying client needs:

• •Project-Based Pricing: A fixed-price engagement based on agreed-upon scope, deliverables, and milestones as defined in the SOW.
• •Dedicated Team Model: Monthly or periodic billing for a dedicated team of professionals allocated to the Client's project at agreed hourly or monthly rates.
• •Time & Material: Billing based on actual hours worked and materials used, at pre-agreed rates, with periodic invoicing.
• •Retainer Model: A pre-paid block of hours or services at a discounted rate, to be utilized within an agreed period.

4.2 Payment Milestones

Unless otherwise specified in the applicable SOW or proposal, payments shall follow a milestone-based schedule. Typical milestone structures include an advance payment upon project commencement, interim payments upon completion of defined project phases, and a final payment upon delivery and acceptance of the Deliverables.

4.3 Invoicing & Payment Terms

All invoices are payable within thirty (30) days of the invoice date unless otherwise agreed in writing. Payments may be made in United States Dollars (USD) or Indian Rupees (INR) as agreed between the parties. For international clients, all wire transfer or transaction fees shall be borne by the Client.

4.4 Late Payment

In the event of late or overdue payments, the Company reserves the right to charge interest at a rate of eighteen percent (18%) per annum (in accordance with prevailing Indian commercial standards) on the outstanding amount from the due date until the date of actual payment. The Company may also, at its sole discretion, suspend or pause ongoing work until all outstanding invoices are settled in full.

4.5 Taxes

All fees quoted are exclusive of applicable taxes. The Client shall be responsible for payment of all applicable taxes, including but not limited to Goods and Services Tax (GST), withholding tax, value-added tax, or any other taxes imposed by relevant authorities. Where required by law, the Company shall provide valid tax invoices compliant with Indian GST regulations.

5.1 Ownership of Deliverables

Upon receipt of full and final payment for the applicable Services, all Intellectual Property rights in and to the custom Deliverables created specifically for the Client during the engagement shall be assigned to and vest exclusively in the Client. Until full payment is received, the Company retains all rights, title, and interest in the Deliverables.

5.2 Pre-Existing IP

The Company retains all rights, title, and interest in and to any pre-existing intellectual property, tools, frameworks, libraries, methodologies, or proprietary processes ("Company IP") that were developed independently by the Company prior to or outside the scope of the engagement. Where Company IP is incorporated into Deliverables, the Client is granted a non-exclusive, perpetual, royalty-free license to use such Company IP solely as part of the Deliverables.

5.3 Open-Source Components

The Company may incorporate open-source software components into the Deliverables. The Company shall disclose all open-source components used and their respective licenses prior to or at the time of delivery. The Client acknowledges that use of open-source components is subject to the terms of their respective open-source licenses, and the Company shall not be liable for any claims arising from the Client's use of such components in violation of their license terms.

5.4 Client Materials

The Client retains all rights in any materials, data, content, or intellectual property provided by the Client to the Company for use in performing the Services ("Client Materials"). The Client grants the Company a limited, non-exclusive license to use Client Materials solely for the purpose of performing the Services.

6.1 Mutual Obligations

Both parties agree to maintain the confidentiality of all Confidential Information received from the other party. Each party shall use at least the same degree of care to protect the other party's Confidential Information as it uses to protect its own confidential information of a similar nature, but in no event less than reasonable care.

6.2 Permitted Disclosures

Confidential Information may be disclosed to employees, contractors, or advisors of the receiving party who have a legitimate need to know and are bound by confidentiality obligations no less restrictive than those contained herein. Confidential Information may also be disclosed if required by law, regulation, or court order, provided that the disclosing party is given prior written notice where legally permissible.

6.3 Exclusions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction prior to disclosure; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) is rightfully obtained from a third party without restriction on disclosure.

6.4 Duration

The obligations of confidentiality shall survive the termination of these Terms and any related Agreement for a period of three (3) years from the date of disclosure, or for such longer period as may be required by applicable law with respect to trade secrets.

7.1 Company Warranties

The Company warrants and represents that:

• •It shall perform the Services in a professional and workmanlike manner, consistent with generally accepted industry standards and practices.
• •It has the requisite skills, experience, and qualifications to perform the Services.
• •The Deliverables shall substantially conform to the specifications and requirements set forth in the applicable SOW.
• •The Services and Deliverables will not knowingly infringe upon any third-party intellectual property rights.

7.2 Warranty Period

The Company provides a warranty period of ninety (90) days from the date of final delivery and acceptance of the Deliverables. During this warranty period, the Company shall rectify, at no additional cost to the Client, any defects, bugs, or non-conformities in the Deliverables that are attributable to the Company's work and reported in writing by the Client. This warranty does not cover issues arising from modifications made by the Client or third parties, misuse, or changes in the Client's operating environment.

7.3 Disclaimer

Except as expressly set forth in these Terms or any applicable SOW, the Company makes no guarantees of specific results, outcomes, or performance metrics. The technology industry is inherently dynamic, and results may vary based on factors beyond the Company's control, including but not limited to market conditions, third-party platform changes, and Client's implementation of recommendations. All services are provided on an "as-is" and "as-available" basis to the extent permitted by applicable law, except for the express warranties stated herein.

8.1 Cap on Liability

To the maximum extent permitted by applicable law, the total aggregate liability of the Company arising out of or in connection with these Terms, any SOW, or the Services — whether based on contract, tort (including negligence), strict liability, or any other legal theory — shall not exceed the total fees actually paid by the Client to the Company during the twelve (12) month period immediately preceding the event giving rise to the claim.

8.2 Exclusion of Consequential Damages

In no event shall either party be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings, even if such party has been advised of the possibility of such damages.

8.3 Exceptions

The limitations set forth in this section shall not apply to: (a) either party's indemnification obligations; (b) either party's breach of confidentiality obligations; (c) the Client's obligation to pay fees for Services rendered; or (d) liability arising from gross negligence or willful misconduct.

9.1 Indemnification by the Company

The Company shall indemnify, defend, and hold harmless the Client and its directors, officers, employees, and agents from and against any third-party claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the Company's gross negligence or willful misconduct in performing the Services; or (b) any claim that the Deliverables infringe upon any third-party intellectual property rights, provided that the Company is given prompt written notice and sole control of the defense.

9.2 Indemnification by the Client

The Client shall indemnify, defend, and hold harmless the Company and its directors, officers, employees, and agents from and against any third-party claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the Client Materials provided to the Company; (b) the Client's use of the Deliverables in a manner not contemplated by the Agreement; or (c) any breach of these Terms by the Client.

10.1 Termination for Convenience

Either party may terminate the engagement by providing thirty (30) days' prior written notice to the other party. Upon such termination, the Client shall pay for all Services performed and expenses incurred up to the effective date of termination.

10.2 Termination for Cause

Either party may terminate the engagement immediately upon written notice if: (a) the other party commits a material breach of these Terms and fails to cure such breach within fifteen (15) days of receiving written notice specifying the breach; (b) the other party becomes insolvent, files for bankruptcy, or has a receiver appointed for a substantial part of its assets; or (c) the other party engages in any unlawful activity that materially affects the engagement.

10.3 Effects of Termination

Upon termination: (a) the Company shall deliver to the Client all completed and in-progress Deliverables for which payment has been received; (b) the Client shall pay all outstanding invoices and fees for work completed; (c) each party shall return or destroy the other party's Confidential Information; and (d) the provisions regarding Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution shall survive termination.

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) if such failure or delay results from circumstances beyond the reasonable control of the affected party ("Force Majeure Event"). Force Majeure Events include, but are not limited to:

• •Natural disasters including earthquakes, floods, hurricanes, tsunamis, and volcanic eruptions.
• •Epidemics, pandemics, or public health emergencies.
• •Acts of war, terrorism, civil unrest, riots, or armed conflict.
• •Government actions, sanctions, embargoes, regulatory changes, or orders.
• •Strikes, labor disputes, or industrial action (except involving the affected party's own workforce).
• •Failure of public utilities, infrastructure, or telecommunications networks.
• •Cyberattacks, distributed denial-of-service attacks, or systemic internet failures.

The affected party shall promptly notify the other party of the Force Majeure Event and use reasonable efforts to mitigate its effects. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected engagement upon written notice.

12.1 Good Faith Negotiation

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services ("Dispute"), the parties shall first attempt to resolve the Dispute through good faith negotiations between senior representatives of each party. The negotiation period shall be thirty (30) days from the date on which one party provides written notice of the Dispute to the other.

12.2 Arbitration

If the Dispute cannot be resolved through negotiation within the specified period, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended from time to time). The arbitration shall be conducted as follows:

• •The seat and venue of arbitration shall be Hyderabad, Telangana, India.
• •The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. If the parties cannot agree on an arbitrator within fifteen (15) days, the appointment shall be made in accordance with the provisions of the Act.
• •The language of arbitration shall be English.
• •The arbitral award shall be final and binding on both parties and enforceable in any court of competent jurisdiction.
• •Each party shall bear its own costs of arbitration unless the arbitrator orders otherwise.

12.3 Interim Relief

Nothing in this section shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending the resolution of the Dispute through arbitration.

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Subject to the arbitration clause above, the parties agree that the courts located in Hyderabad, Telangana, India shall have exclusive jurisdiction over any legal proceedings arising out of or relating to these Terms that are not subject to arbitration.

The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

14.1 Entire Agreement

These Terms, together with any applicable SOW, MSA, proposals, and attachments, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, negotiations, representations, and proposals, whether written or oral.

14.2 Amendments

No amendment, modification, or supplement to these Terms shall be valid or binding unless made in writing and duly executed by authorized representatives of both parties. The Company may update these Terms as they apply to the Website by posting the revised version on this page.

14.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

14.4 Waiver

No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

14.5 Assignment

Neither party may assign or transfer these Terms or any of its rights or obligations hereunder without the prior written consent of the other party, except that the Company may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

14.6 Notices

All notices required or permitted under these Terms shall be in writing and shall be delivered by hand, sent by nationally recognized overnight courier, or sent by email with confirmation of receipt. Notices shall be deemed given upon receipt when delivered personally or by courier, or upon confirmed transmission when sent by email.

14.7 Independent Contractors

The relationship between the Company and the Client is that of independent contractors. Nothing in these Terms shall be construed as creating an employer-employee relationship, partnership, joint venture, or agency relationship between the parties.

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: